Return & Refund Policy
At Crane Vending, we are committed to ensuring your complete satisfaction with every purchase you make from us. If for any reason you are not entirely satisfied with your vending machine purchase, we offer a straightforward refund and return policy to provide you with peace of mind.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the vending machine must be unused, in its original condition, and in the original packaging. Refunds will be issued to the original payment method used for the purchase. To start a return, you can contact us at email. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Please note that returns will need to be sent to the following address: 3404 W 13th St, Grand Island, NE 68803, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@cranevending.com
RETURN METHOD:
Your option to send us your return: By Mail
HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?
● Defective Product - Download and Print
● Customer Remorse - Customer Responsibility
OUR FEES FOR RETURN OR REFUND OF UNITED STATES
Damages and issues (Defective Products):
Please inspect your order upon reception and contact us immediately (within 48 hours of reception) if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is USD 0.00 and the Re-stocking fee is USD 0.00.
For your responsibility (Customer Remorse):
Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. Customers are responsible for return shipping costs unless the vending machine is defective or damaged during shipping. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Us:
Address: 3404 W 13th St, Grand Island, NE 68803, United States
Email: sales@cranevending.com
Refund Policy:
Note:
This return and refund policy applies only to vending machine purchases made directly from Crane Vending. If you purchased your vending machine from an authorized reseller, please contact them directly for information on their return and refund policies.
At Crane Vending, your satisfaction is our top priority, and we strive to ensure that every customer has a positive experience with our products. If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us.
VENDING MACHINES
Site Links
Business Address
📍Address: 3404 W 13th St, Grand Island, NE 68803, United States
📧 Email: sales@cranevending.com